Technical Program Manager

Infinitus Systems, Inc.

Technical Program Manager overseeing AI integrations for pharmaceutical clients. Focused on system delivery and client engagement in the healthcare sector.

Posted 5/19/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the end-to-end delivery for new client integrations and solution pilots.
Lead and manage the delivery of multiple concurrent programs or workstreams.
Translate strategic business goals into clear technical requirements and detailed solution plans.
Define the technical roadmap for scaling client integrations and manage cross-functional dependencies across Product and Engineering.
Establish program-level metrics, governance, and operating reviews for the entire client lifecycle.
Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards.
Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts.
Proactively identify and mitigate technical and non-technical risks across concurrent client programs.
Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices.
Collaborate with client Hub operations and technical teams and leadership to launch end to end hub experience.
Lead technical client conversations and working sessions, representing Infinitus as a domain expert.
Lead customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.
Proactively identify customer pain points and technical roadblocks, driving internal cross-functional resolution.
Lead regular strategic business reviews with key client stakeholders to ensure alignment on program goals, objectives and milestones.
Deliver and monitor key program-level KPIs in Patient Access Hubs, focusing on metrics that drive client ROI (e.g., time-to-therapy, patient activation rates, Task Success Rate, and operational data quality metrics).

Requirements

What you’ll need

5+ years of experience in technical program management, specifically owning the end-to-end delivery of complex system integration and AI solutions in a SaaS environment.
Must have direct experience in Patient Access Hub or Life Sciences programs.
Proven ability to lead and manage multiple concurrent programs or workstreams, including defining technical roadmaps, cross-functional strategy, and managing dependencies across Product and Engineering.
Expertise in agile methodologies and technical program governance to drive predictable outcomes for high-stakes projects.
Hands-on experience with technical integrations, including APIs, CSVs, and CRM systems (e.g., Salesforce), and a deep understanding of data platforms.
Exceptional communication skills, with a proven ability to act as a consultative partner and bridge business and technical stakeholders in client-facing engagements.
Direct experience with shipping beta products and leading features from pilot through general availability, including leading clients through design, build, QA, UAT, go-Live, and hypercare cycles.
Demonstrated ability to establish program-level metrics and lead strategic business reviews to drive alignment between technical execution and customer ROI.
Comfortable working independently and proactively identifying and mitigating technical and non-technical risks in a fast-paced, startup environment.
Client and internal leadership stakeholder management experience.

Benefits

Comp & perks

Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)*
Competitive salary, equity, and 401(k)
Wellness stipend & great benefits (medical, dental, vision)
Generous PTO & parental leave
Bi-annual offsites & a collaborative, mission-driven culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical program managementsystem integrationAI solutionsagile methodologiestechnical roadmapsAPIsCSVCRM systemsdata platformsprogram-level metrics

Soft Skills

communication skillsconsultative partnerstakeholder managementproblem-solvingleadershipcross-functional collaborationrisk mitigationstrategic alignmentindependent workclient engagement