Infinit-O

English Call Center Agent – Patient Access and Scheduling Specialist

Infinit-O

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the primary point of contact for patients entering the healthcare system.
  • Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms.
  • Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols.
  • Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients.
  • Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections.
  • Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage.
  • Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.

Requirements

  • College Diploma
  • Minimum of 1–2 years of experience in a healthcare setting (hospital, physician's office, or outpatient clinic)
  • Proficiency in US Healthcare Process
  • Exceptional verbal and written communication skills with the ability to remain calm under pressure in a fast-paced environment.
  • Epic Experience: Highly preferred. Proven proficiency in Epic Prelude (Registration) and Epic Cadence (Scheduling) modules.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance eligibility checksprior authorizationsPoint-of-Service (POS) collectionsElectronic Health Record (EHR) managementdemographic information gatheringappointment schedulingprovider-specific protocols
Soft Skills
verbal communicationwritten communicationempathycalm under pressureorganizational skills
Certifications
College Diploma