Junior Presales Consultant
infinit.cx
full-time
Posted on:
Location Type: Hybrid
Location: 🇩🇪 Germany
Visit company websiteJob Level
Junior
Tech Stack
Cloud
About the role
- Together with seven experienced team members, you will develop innovative contact center solutions for well-known enterprise clients.
- You are the interface between sales, customers and technology.
- You advise in the early project phases and deliver persuasive demos.
- You design solutions that provide real added value and thus lay the foundation for your development into a sought-after presales expert.
- You create smart, scalable customer service solutions — technically sound and professionally thought through.
- You support tenders, estimate effort and help craft compelling proposals.
- You advise customers and our team on technologies, trends and the best products on the market.
- You contribute fresh ideas and actively help evolve our product portfolio.
Requirements
- You enjoy working independently, take responsibility and impress with confident presence and clear communication.
- Experience in customer service design and with software solutions for customer experience.
- Basic knowledge of software development & system integration.
- Experience with project costing, project management and sales processes.
- Familiarity with digital customer interfaces (messengers, chat, etc.).
- Technology know‑how in Genesys Cloud / Genesys Engage is an advantage.
- Strong presentation and moderation skills, high advisory competence.
- Fluent in German & English (business fluent).
- Business‑oriented and process‑driven thinking, with clear argumentation skills.
Benefits
- A diverse mix – we employ people from 18+ countries.
- Intensive and structured onboarding with mentoring and a newcomer event.
- Continuous investment in external and internal training.
- Team Apple or Android? – You have a free choice and work with the IT equipment that suits you best!
- Offices with excellent transport connections.
- Free drinks in the office – also for a shared get‑together after work.
- Internal benefit: we are always looking for new colleagues. Your employee referral is rewarded with an attractive bonus.
- Get‑togethers & team spirit – we like to meet up, not just for the Christmas party!
- Additional benefits: subsidies for your company pension scheme, your sports activities, your company bike or a Deutschlandticket.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service designsoftware solutionssystem integrationproject costingproject managementsales processesdigital customer interfacespresentation skillsmoderation skillsadvisory competence
Soft skills
independent workresponsibilityconfident presenceclear communicationbusiness-oriented thinkingprocess-driven thinkingargumentation skillsfresh ideas contributioncollaborationcustomer advising