Account Manager
InEvent
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Florida, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for negotiating and converting renewals and upsell deals within the existing client portfolio - this includes regular customer reviews and product demonstrations to showcase new beneficial features suited to individual clients
- Ensure excellent product knowledge of all our products and new releases at all times
- Work with monthly, quarterly, and annual targets to ensure we hit our target upsell and ACV
- Work closely with both the Sales and Customer Success teams to ensure the client journey and touchpoints are smooth and beneficial for all parties
- Deliver exceptional customer service to address client needs efficiently
- Employ a consultative selling approach to understand and fulfill client requirements
- Utilize advanced communication skills to interact with clients at all decision-making levels
- Negotiate and close sales deals effectively
- Maintain and manage pipelines in CRM systems (experience with HubSpot or Pipedrive is a plus)
Requirements
- Must have advanced English proficiency
- Solid experience working in a B2B sales/account management role, where responsible for renewals and upselling, with key clients being SMEs and Enterprise
- Track record of hitting and exceeding monthly, quarterly, and annual targets
- Outstanding customer service and sales skills to ensure we respond efficiently to our client needs
- Experience with upselling and maximizing account revenue
- Advanced communication skills to comfortably and efficiently deal with clients at all decision-making levels
- A consultative selling and account management approach
- Excellent negotiation and closing skills
- Experience of working with and managing pipelines in a CRM - HubSpot or Pipedrive experience is a plus
- Experience working in the Events Industry is a plus
Benefits
- Health Insurance
- 401k
- Paid Time Off (PTO)
- Language Learning Programs
- Annual Summits
- Birthday Gift and Work Anniversary Gifts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B salesaccount managementupsellingnegotiationclosing sales dealspipeline management
Soft skills
advanced communicationcustomer serviceconsultative sellinginterpersonal skills