InEvent

Senior Account Project Manager

InEvent

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s)
  • Review client concerns and seek to improve all aspects of the client experience with the company
  • Constantly promote the value of the InEvent platform and upselling through customer/client experience
  • Grow and expand clients platform usage within their organization
  • Suggest optimization of existing processes within all Customer Success initiatives
  • Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

Requirements

  • 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must
  • Experience in client retention and continuous usage of the solution/service
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills is a must
  • Accountability and personal organization are essential
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus
  • Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)
Benefits
  • Health Insurance
  • Paid Time Off (PTO)
  • Language Learning Programs
  • Birthday Gift and Work Anniversary Gifts
  • Birthday Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementAccount Developmentclient retentiontroubleshootingtechnical skills
Soft Skills
communicationrelationship buildingaccountabilityorganizationmentoringcoaching