InEvent

Customer Success Analyst

InEvent

full-time

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
  • Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
  • Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team;
  • Learn continuously about tech and platform updates;
  • Work with team members to test and improve performance using the platform;
  • Become a subject matter expert (SME) on the InEvent product.

Requirements

  • Must possess a valid visa or the ability to obtain a visa to travel to the United States when required to support customers.
  • Fluent English to communicate in writing and voice with customers around the world;
  • Fluency in other languages is a plus;
  • Experience with Customer Success or similar;
  • Experience in a SaaS or tech company;
  • Outstanding communication skills and empathy;
  • Flexibility and adaptability to service multicultural customers;
  • Very (very) resilient to learn continuously in a startup!
Benefits
  • Global Health Insurance, including $0 deductible and outpatient
  • Paid Time Off (PTO)
  • Language Learning Programs
  • Monthly Lunch days and activities
  • Monthly/Quarterly Challenges and Games with Prizes
  • Birthday Gift and Work Anniversary Gifts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
active listeningcommunication skillsempathyflexibilityadaptabilityresilience