Account Project Manager, Customer Success
InEvent
full-time
Posted on:
Location: 🇧🇴 Bolivia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AndroidiOS
About the role
- Maintain a detailed understanding of the InEvent platform and services to assist clients and suggest best solutions for their projects
- Review client concerns and seek to improve all aspects of the client experience with the company
- Constantly promote the value of the InEvent platform and upselling through customer/client experience
- Grow and expand clients' platform usage within their organization
- Suggest optimization of existing processes within all Customer Success initiatives
- Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio
- Collaborate with internal teams to deliver enterprise customer success and retention
Requirements
- 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must
- Experience in client retention and continuous usage of the solution/service
- Exceptional ability to communicate and foster positive business relationships
- Technical skills is a must
- Accountability and personal organization are essential
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Available to work from 12 PM to 8 PM Eastern Time
- Bring personal notebook (Mac or Windows) and a mobile device (iOS or Android)