InEvent

Account Project Manager, Customer Success

InEvent

full-time

Posted on:

Origin:  • 🇧🇴 Bolivia

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Job Level

Mid-LevelSenior

Tech Stack

AndroidiOS

About the role

  • Maintain a detailed understanding of the InEvent platform and services to assist clients and suggest best solutions for their projects
  • Review client concerns and seek to improve all aspects of the client experience with the company
  • Constantly promote the value of the InEvent platform and upselling through customer/client experience
  • Grow and expand clients' platform usage within their organization
  • Suggest optimization of existing processes within all Customer Success initiatives
  • Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio
  • Collaborate with internal teams to deliver enterprise customer success and retention

Requirements

  • 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must
  • Experience in client retention and continuous usage of the solution/service
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills is a must
  • Accountability and personal organization are essential
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Available to work from 12 PM to 8 PM Eastern Time
  • Bring personal notebook (Mac or Windows) and a mobile device (iOS or Android)