Instructional Designer
Care Access
Vehicle Support Engineer
INEOS Automotive
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- This role will ensure that the Customer remains at the centre of all the aspects required.
- Work closely with the Technical Services Manager to develop and implement processes and structures across inter divisional & wider Ineos Automotive teams.
- Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems & or direct assistance requests from the network & customers and action if appropriate to enhance customer experience
- Undertake field visits for region and sometimes nationally, often with short notice and in accordance with internal processes, action an appropriate response within SLA's.
Requirements
- The right candidate will come from an automotive aftersales background, have strong diagnostic and analysis skills and be able to work to a very wide scope of expectations and wear many different hats
- Recognised technical qualification
- Able to use, understand and develop technical & aftersales tools, diagnostic equipment & strategies for best practise.
- Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
- Regional travel will be required
