INEOS Automotive

Support Engineer

• This role will ensure that the Customer remains at the centre of all the aspects required.
• Work closely with the Technical Services Manager to develop and implement processes and structures across inter divisional & wider Ineos Automotive teams.
• Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems & or direct assistance requests from the network & customers and action if appropriate to enhance customer experience
• Undertake field visits for region and sometimes nationally, often with short notice and in accordance with internal processes, action an appropriate response within SLA's.

Vehicle Support Engineer

Sales

• Regional Aftersales Manager - Northeast USA
• INEOS Automotive – Built For More
• Story so far
• Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.
• People and Culture
• Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.
• If this sounds like you, let’s talk.
• Reporting to the Director of Aftersales and Customer Care, working cross-functionally with the wider After Sales team, this role is required to contribute and implement the regional After Sales strategy which is critical to the establishment of the Grenadier in the US Market. The regional After Sales Manager will require extensive experience of all aspects of parts & service business within the automotive industry, preferably with in-depth technical knowledge. This role will be integral to the process of implementing the country/region-specific aftersales plan, to support the launch of a new brand and vehicle and to support our customers with the local workshop partners thereafter
• Responsibilities include (but are not limited to):
• Setup, manage and monitor regional partner workshops & stakeholders
• After Sales customer interface
• Safeguard regional parts availability
• Training and process improvement
• Identification of wider product issues and contingency plan roll-out
• Monitor regional financial target achievement and budget spending
• What we are looking for:
• Signficant Aftersales & Operational automotive experience
• Recognisable technical qualification or experience based equivalent
• Broad experience, in many, if not all Automotive & Aftersales disciplines
• Very strong drive for continuous improvement – a Kaizen mentality
• Ability to work in both office and field-based teams with a customer focused & service excellence approach
• The right candidate will preferably come from an automotive aftersales background, have strong analytical skills and be able to work to a very wide scope of expectations and wear many different hats
• Regional travel required
• If the role sounds of interest and you want to learn more please apply.