IndyGo

Onboarding Specialist

IndyGo

full-time

Posted on:

Location Type: Office

Location: Indianapolis • United States

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Salary

💰 $50,000 - $55,000 per year

About the role

  • Manage the end-to-end onboarding process from offer acceptance through first day, ensuring a seamless transition for new hires
  • Support the execution and tracking of role-based onboarding plans, ensuring employees progress through defined onboarding milestones over their applicable onboarding periods
  • Serve as the primary point of contact for new hires, providing guidance, answering questions, and ensuring a positive experience
  • Partner with Talent Acquisition to ensure timely and accurate handoff of candidate information and onboarding requirements
  • Coordinate onboarding logistics including start dates, scheduling, system access, and departmental readiness
  • Coordinate, collect, review, and track all pre-employment and onboarding documentation, including background checks, drug screens, physicals, I-9 verification, and credential validation
  • Ensure all onboarding activities comply with federal, state, and local employment laws as well as organizational policies
  • Maintain accurate, complete, and audit-ready employee records within HR systems
  • Identify and escalate compliance risks or discrepancies in a timely manner
  • Plan, coordinate, and facilitate New Hire Orientation sessions
  • Manage all logistics including scheduling, materials, communication, room setup, and stakeholder coordination
  • Deliver portions of orientation content and ensure a professional, engaging experience for new employees
  • Partner with Learning & Development to align onboarding with job-specific training programs
  • Monitor onboarding workflows and identify opportunities to improve efficiency, consistency, and the employee experience
  • Recommend and implement process enhancements, tools, and standard operating procedures
  • Support the development and maintenance of onboarding materials, guides, and communication templates
  • Ensure consistency of onboarding practices across departments
  • Track onboarding progress, completion rates, and key milestones
  • Generate reports and provide insights on onboarding effectiveness and areas for improvement
  • Collaborate with hiring managers to ensure readiness for new hires, including workspace, equipment, and onboarding plans
  • Partner with HR team members to ensure alignment across onboarding, benefits enrollment, and employee support processes
  • Provide high-quality customer service to internal stakeholders and new employees throughout the onboarding lifecycle

Requirements

  • Associate degree in Human Resources, Organizational Development, Business Administration, or related field required; Bachelor’s degree preferred
  • Minimum of 2 years of experience in HR, onboarding, recruiting coordination, or program administration
  • Experience working with HRIS and/or applicant tracking systems preferred
  • Strong knowledge of HR processes, particularly onboarding, compliance, and employee records management
  • Excellent organizational and project coordination skills with strong attention to detail
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Sound judgment and ability to handle sensitive and confidential information
  • Strong interpersonal and communication skills, with the ability to engage effectively with employees at all levels
  • Proficiency in Microsoft Office and HR systems
  • Ability to identify process gaps and implement practical solutions
  • Customer-service mindset with a focus on delivering a high-quality employee experience
Benefits
  • Full-time positions with guaranteed 40 hours per week
  • Medical, dental, and vision coverage (effective on the first of the month following 30 days of employment)
  • Free on-site wellness clinic for employees and their families
  • Retirement plans (401A and 457B)
  • Tuition reimbursement
  • Free IndyGo transportation for employees and their families
  • Eligibility for the Federal Loan Forgiveness Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingHRISapplicant tracking systemscomplianceemployee records managementproject coordinationprocess enhancementsreport generationtraining program alignmentdocumentation management
Soft Skills
organizational skillsattention to detailjudgmentinterpersonal skillscommunication skillscustomer serviceproblem-solvingtime managementcollaborationadaptability
Certifications
Associate degree in Human ResourcesBachelor’s degree in related field