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About the role
Key responsibilities & impact- Lead and manage a team of 6 to 8 Customer Care specialists
- Drive your team’s daily performance
- Ensure execution quality and adherence to Indy’s customer service standards
- Ensure your team is well organized
- Support the upskilling and professional development of your Customer Care specialists
- Contribute to the continuous improvement of processes and ways of working
- Produce structured reporting for your manager
Requirements
What you’ll need- Proven experience managing a team in a customer service environment
- Demonstrates leadership and is results-oriented
- Comfortable with technical or regulatory topics
- Project management skills
- Empathetic and a good listener
- Proficient with ticketing tools (Intercom or equivalent)
- Comfortable with data analysis (dashboards, reporting, BI)
Benefits
Comp & perks- Partial remote work possible
- BSPCE (employee share warrants) equal to 50% of the starting salary
- 7 RTT days per year (additional paid time off)
- Special one-month leave after 5 years of service
- Company contribution of 50% towards public transport subscription, or a mobility allowance of €37.05 if you commute by bike or scooter
- Alan health insurance (50% employer contribution)
- Access to an external accountant
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Team ManagementData AnalysisProject ManagementReportingCustomer Service Standards
Soft Skills
EmpathyActive ListeningResults-OrientedOrganizational Skills