Customer Care Specialist

Indy

Customer Care Specialist providing support via live chat for clients using Indy. Focus on customer satisfaction and operational excellence in a remote setting.

Posted 5/18/2026full-timeRemote • 🇫🇷 FranceMid-LevelSenior💰 €27,000 per yearWebsite

About the role

Key responsibilities & impact

Greet customers via live chat
Propose tailored solutions that meet customers' needs
Enable customers to become self-sufficient in using Indy
Contribute to customer retention and satisfaction

Requirements

What you’ll need

High school diploma (Baccalauréat) minimum
Ability to personalize every interaction
Ability to multitask and solve problems
Excellent spelling and grammar
Autonomy and strong organizational skills

Benefits

Comp & perks

100% remote work possible
BSPCE (employee stock options) equal to 20% of the starting salary
Company health insurance via Alan (50% employer contribution)
50% contribution to public transit pass
Swile meal card (€10 per working day)
One-month special leave after 5 years of service
7 days of RTT (compensatory time off) per year

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

personalizationmultitaskingproblem-solvingorganizational skillsautonomycustomer retentioncustomer satisfactioncommunicationspellinggrammar

Certifications

high school diplomaBaccalauréat