Manager

• Oversee full lifecycle of repair and maintenance requests through the ticketing system (proposal review and approval, vendor dispatch, execution oversight, invoicing) ensuring timeliness and cost-effectiveness
• Coordinate execution of daily tasks and general upkeep of Industrious facilities; manage work order coordination, database management, and stakeholder communication
• Lead clear, proactive communication with technicians and internal stakeholders (Member Experience Managers, General Managers, Regional Directors)
• Analyze work order trends, vendor performance, and cost drivers; provide regular reports and business insights to inform operational strategy
• Respond swiftly to emergencies and maintain proactive preventative maintenance programs
• Validate vendor submissions, enforce administrative accuracy, and hold partners accountable to quality, safety, and brand standards
• Conduct site audits and location visits to assess brand alignment, document deficiencies, and drive resolution
• Escalate issues with judgment while maintaining ownership and accountability for outcomes
• Maintain and evolve knowledge assets (tracking tools, SOPs, checklists, department files) to drive consistency and continuous improvement
• Support expansion and growth by overseeing facilities onboarding for new locations and ensuring smooth integration into existing systems
• Manage and track the facilities operating expense budget; monitor spend against forecast and provide reporting to leadership
• Champion a culture of excellence and accountability by elevating standards, coaching colleagues and vendors, and driving continuous improvement

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