Assistant Store Manager
Reformation
Regional Facilities Manager
Industrious
full-time
Posted on:
Location Type: Office
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversee full lifecycle of repair and maintenance requests through the ticketing system (proposal review and approval, vendor dispatch, execution oversight, invoicing) ensuring timeliness and cost-effectiveness
- Coordinate execution of daily tasks and general upkeep of Industrious facilities; manage work order coordination, database management, and stakeholder communication
- Lead clear, proactive communication with technicians and internal stakeholders (Member Experience Managers, General Managers, Regional Directors)
- Analyze work order trends, vendor performance, and cost drivers; provide regular reports and business insights to inform operational strategy
- Respond swiftly to emergencies and maintain proactive preventative maintenance programs
- Validate vendor submissions, enforce administrative accuracy, and hold partners accountable to quality, safety, and brand standards
- Conduct site audits and location visits to assess brand alignment, document deficiencies, and drive resolution
- Escalate issues with judgment while maintaining ownership and accountability for outcomes
- Maintain and evolve knowledge assets (tracking tools, SOPs, checklists, department files) to drive consistency and continuous improvement
- Support expansion and growth by overseeing facilities onboarding for new locations and ensuring smooth integration into existing systems
- Manage and track the facilities operating expense budget; monitor spend against forecast and provide reporting to leadership
- Champion a culture of excellence and accountability by elevating standards, coaching colleagues and vendors, and driving continuous improvement
Requirements
- 3 - 5 Years of work experience in facilities and business operations
- Foundational understanding of or exposure to facilities
- Core understanding of the trades that support maintenance, repairs and overall functionality of a facility
- Reliable self-starter who has the ability to work independently
- Exceptional organizational and multitasking skills
- Ability to connect well with people; warm and approachable
- Enjoys continuous change and improvement
- Experience in ticketing management and Computerized Maintenance Management Systems
- Experience in Google Drive/Dropbox file management
- Experience in Google Sheets/Excel to promote data integrity
- Must reside within easy commuting distance of locations around NYC
Benefits
- The annual base compensation range for this role is between $85,000 - $95,000.
- Eligible for an annual 10% bonus
- Participation in our long-term incentive program
- Heavily subsidized healthcare plans
- Generous paid time off
- Wellness programs
- Professional development grants
- 401k plan
- Many other benefits, subject to applicable eligibility criteria and company policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
facilities managementbusiness operationsticketing managementComputerized Maintenance Management Systemsdata analysisvendor performance analysisbudget managementpreventative maintenancesite auditswork order coordination
Soft skills
organizational skillsmultitaskingcommunicationproactiveownershipaccountabilitycoachinginterpersonal skillsadaptabilityproblem-solving
