Regional Director, West

Industrious

General Manager overseeing tenant experience programs at office buildings by Experience by Industrious. Driving operational excellence and team leadership to enhance tenant satisfaction.

Posted 5/18/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $120,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Drive Operational Excellence Across a Regional Portfolio
Lead the daily execution of tenant engagement and amenity programs
Drive consistent execution of hospitality, amenity, and marketing standards across both directly managed and PM-managed teams
Conduct regular property visits, service audits, and performance reviews to identify gaps and opportunities
Establish clear operating standards, roles, and expectations across varied team structures
Navigate ambiguity in ownership and decision-making with clarity, ensuring alignment across stakeholders
Support the onboarding and activation of new properties, ensuring a seamless transition from launch to steady-state operations
Lead and Elevate Teams Through Direct and Dotted-Line Leadership
Lead teams and partner with Property Management-led teams and third-party vendors to deliver top-tier service
Set clear goals, provide coaching and feedback, and establish accountability for performance across all teams
Equip Property Management partners with tools, frameworks, and guidance to effectively manage community and amenity staff
Identify training needs and partner with internal teams to address them
Support recruiting, onboarding, and team development efforts
Model and reinforce a culture of hospitality, ownership, and continuous improvement
Build Strong Client and Property Management Partnerships
Act as the primary operational partner to landlord and Property Management teams, aligning on performance, experience standards, and execution across the building
Provide regular updates on performance, feedback, and key metrics
Collaborate with asset managers to align operations with building goals
Support Property Management teams in integrating tenant experience into broader building operations and asset strategy
Represent Experience by Industrious with professionalism, insight, and hospitality
Build Business Performance and Accountability
Track program budgets, spending, and operational KPIs across the portfolio
Partner with finance to monitor variances and maintain fiscal discipline
Support business planning and forecasting at the asset level
Ensure clear accountability for performance across both directly managed and PM-managed environments
Improve and Scale Programs
Help pilot new service offerings and experience touchpoints
Document learnings and best practices to support future rollouts
Support operational readiness for new service launches or initiatives
Identify and implement improvements to increase efficiency and impact

Requirements

What you’ll need

7-10 years in multi-unit hospitality operations or similar experience.
Proven ability to operate effectively and independently in highly ambiguous environments that lack structure, processes, systems, or best practices
Experience translating ambiguous responsibilities into detailed, concrete project plans; experience executing efficiently against set project plans
Excellent verbal and written communication skills, with the ability to clearly and tactfully articulate a point of view; some experience making compelling presentation materials preferred
Strong design skills with the ability to articulate in a variety of ways complex plans and procedures for the diverse ways that individuals absorb material.
Experience working in a metrics-based management culture
Ability to comfortably lead difficult conversations, including with external stakeholders & executives
Experience with the commercial real estate industry
Passion for creating exceptional customer experiences

Benefits

Comp & perks

Heavily subsidized medical, dental, and vision plans to support you and your family
Flexible paid time off, to maintain balance
Paid parental leave to help you welcome a new child and focus on what matters most
Annual professional development grants so you can keep learning and growing
401(k) retirement savings program to support long-term financial wellbeing
Wellness initiatives and additional employee support programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hospitality operationsproject managementbudget trackingperformance metricsservice auditstraining developmentprogram improvementoperational readinessbusiness planningforecasting

Soft Skills

leadershipcommunicationcoachingaccountabilitycollaborationproblem-solvingadaptabilitycustomer experience focuspresentation skillsteam development