Provide daily functional and technical support for the ERP system, including troubleshooting, root cause analysis, and issue resolution.
Configure and maintain ERP system settings, user roles, permissions, and security to ensure appropriate access and data integrity.
Assist with system maintenance, upgrades, patches, and configuration changes with minimal disruption to operations.
Support multi-site and multi-currency ERP environments.
Support core manufacturing processes including production, inventory, procurement, order management, MRP, APS, and scheduling.
Analyze manufacturing and business workflows and translate requirements into effective ERP configurations and solutions.
Partner with operations, supply chain, finance, and other stakeholders to improve system usage, data quality, and process efficiency.
Identify opportunities for automation, optimization, and system enhancements within a manufacturing context.
Support ERP modifications, enhancements, and fixes by working with business stakeholders, software developers, and vendors to clarify requirements, validate functionality, and assist with deployment and post-go-live support.
Participate in ERP integrations, system upgrades, and broader platform modernization initiatives in coordination with internal teams and vendors.
Assist with ERP reporting and analytics using SQL, SSRS, Data Views, and Infor reporting tools.
Ensure data accuracy and consistency through monitoring, validation, and corrective actions.
Develop and maintain system documentation, work instructions, and end-user guides.
Provide targeted training and ongoing support to ERP end-users.
Utilize helpdesk or ticketing systems to track and resolve issues and enhancement requests.

Requirements

Demonstrated expertise with Infor SyteLine, with a minimum of five years of experience supporting end-users on Infor SyteLine based solutions.
Solid understanding of manufacturing and accounting principles.
Bachelor’s degree in business, information systems, engineering, or a related field, or equivalent practical experience; background in computer science or software engineering is a plus.
Exceptional written and verbal communication skills, capable of explaining technical requirements to software developers and translating technical details into clear, user-friendly instructions for end-users.
Must be detail-oriented with strong analytical and critical thinking skills, able to meet deadlines consistently.

Benefits

Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP supporttroubleshootingroot cause analysisSQLSSRSdata validationsystem configurationautomationreportinganalytics

Soft Skills

communicationanalytical skillscritical thinkingdetail-orientedtrainingcollaborationproblem-solvingtime managementuser supportdocumentation