Act as first-line support for network-related incidents, outages, and break/fix issues.
Monitor network health and performance, responding to alerts and service disruptions.
Troubleshoot and resolve LAN, WAN, and wireless connectivity issues.
Support and maintain Fortinet firewalls, switches, and wireless access points.
Assist with configuration changes, firmware updates, and routine maintenance tasks.
Escalate complex issues to Network Engineers as appropriate, providing clear documentation and diagnostics.
Assist in maintaining accurate documentation of network configurations, changes, and procedures.
Follow security best practices and change management processes for all network activities.
Collaborate with IT infrastructure, security, and operations teams to resolve issues efficiently.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
5+ years of experience in network administration or network support roles.
Hands-on experience supporting Fortinet technologies (firewalls, switches, wireless).
Experience troubleshooting LAN, WAN, and wireless network environments.
Solid understanding of enterprise wireless networking concepts and support.
Experience with network monitoring and ticketing systems.
Strong troubleshooting, problem-solving, and documentation skills.
Ability to work independently on incidents while following escalation procedures.
Strong communication skills with both technical and non-technical stakeholders.
Willingness to learn new technologies and stay current with emerging network technologies.
Demonstrated ability to be a reliable, collaborative teammate who supports peers, communicates effectively, and contributes positively to the network team’s success.
Demonstrated willingness to learn new technologies, processes, and best practices, and to continuously improve technical skills.

Benefits

Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network administrationLAN troubleshootingWAN troubleshootingwireless connectivityFortinet firewallsFortinet switchesFortinet wireless access pointsnetwork monitoringticketing systemsdocumentation skills

Soft Skills

troubleshootingproblem-solvingcommunication skillscollaborationindependencereliabilityadaptabilityteamworkwillingness to learncontribution to team success

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science