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IT Help Desk
Indicon LLCHelpdesk Technician providing hands-on technical support to end users in a multi-platform environment. Role involves troubleshooting, user support, and technical operations in Reading, PA.
Tech Stack
Tools & technologiesAndroidiOS
About the role
Key responsibilities & impact- Provide technical support to end users across a multi-platform environment
- Troubleshoot and support: Windows desktops and laptops, Android and iOS mobile devices
- Perform printer installations and troubleshooting
- Support Microsoft Office and Microsoft 365 products including: Outlook, OneDrive, Microsoft Teams
- Replace and upgrade laptop and desktop hardware
- Image and deploy new computers and devices
- Provide deskside and remote support to resolve daily user issues
- Document support requests, resolutions, and hardware activity as required
- Work collaboratively with other IT team members to resolve escalated issues
Requirements
What you’ll need- 2–3 years of hands-on experience providing end-user technical support
- Experience supporting most of the following: Windows operating systems, Mobile devices (Android and iOS), Microsoft Office / Microsoft 365 environment, Hardware troubleshooting and replacement
- Strong customer service and communication skills
- Ability to work independently and as part of a team
- Willingness to work full-time, on-site in the Reading, PA office
- Strong desire to learn and grow technical skills
Benefits
Comp & perks- Stable, growing organization with a national presence
- Opportunity to expand technical skills across modern IT platforms
- Collaborative team environment with hands-on learning
- Direct impact on day-to-day user productivity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootinghardware replacementprinter installationsWindows operating systemsmobile devicesMicrosoft OfficeMicrosoft 365image deploymentremote support
Soft Skills
customer servicecommunicationteamworkindependencewillingness to learnproblem-solving