Member Experience Assistant Manager

Indiana Members Credit Union

Credit union Member Experience Assistant Manager leading ITM operations, staffing, balancing, and service delivery. Supervising staff and supporting branch technology, compliance, and vendor coordination.

Posted 8/14/2026full-timeCarmel • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong supervisory and management capabilities while ensuring compliance with credit union policies and procedures. Proficient in troubleshooting ITM issues and maintaining service levels through effective communication and organizational skills.

Highest-signal resume keywords

Supervisory ExperienceInteractive Teller Machines (ITMs)Data Entry ProficiencyCredit Union ComplianceDigital Banking Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Math SkillsData EntryITM TroubleshootingITM BalancingCredit Union ProceduresCore Systems ProficiencyAnalytical SkillsOrganizational SkillsEscalated Member Concerns HandlingTechnology Proficiency

Soft Skills

Communication SkillsDetail-OrientedCoaching and SupportPositive Work Environment Promotion

Tools & Technologies

Digital Banking ToolsITM SoftwareCore Systems

Industry Keywords

Credit Union ExperienceMember ExperienceRegulatory RequirementsVendor CoordinationService Level Monitoring

About the role

Key responsibilities & impact

Serve as backup to the Member Experience Manager and act as Manager-on-Duty as needed
Assist with reporting and new policy implementations
Participate in new machine installation, software review, and vendor meetings
Supervise, coach, and support Member Experience Assistant Supervisors and Representatives
Monitor ITM dashboards and service levels to manage workflow, queues, and coverage
Troubleshoot and resolve ITM issues, discrepancies, and member concerns
Coordinate vendor/service calls and escalate high-risk issues and trends
Support ITM verification and balancing, including researching out-of-balance conditions and corrective actions between ITM and core systems
Support training and process reinforcement for ITM balancing, software updates, and feature rollouts
Conduct regular visits to branches and ITM sites
Assist with weekly and Saturday staffing and scheduling and adjust coverage based on service needs
Maintain accurate documentation and ensure compliance with credit union policies, procedures, and regulatory requirements
Promote a positive and productive work environment
Stay current with industry regulations and best practices
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Minimum two to three years of credit union experience, or equivalent
Supervisory/management experience
Preferred: 6 months of experience with Interactive Teller Machines (ITMs) or similar remote/assisted teller technology
Strong math skills and data entry proficiency
Strong communication, analytical, and organizational skills
Detail-oriented focus on accuracy and balancing
Familiarity with credit union policy and procedure
Ability to complete required credit union training programs
Technology proficiency with digital banking tools, core systems, and ITM software
Working knowledge of credit union share account products, procedures, and online/mobile services
Ability to handle escalated member concerns professionally
Regular travel to branch/ITM locations
Ability to occasionally carry, lift, push, or pull up to 50–100 lbs.

Benefits

Comp & perks

May be asked to attend conferences and/or training for continuing education
Required credit union training programs