Insurance Benefits Manager

Indiana Hemophilia & Thrombosis Center, Inc.

Insurance Benefits Manager at Innovative Hematology developing payer strategies and managing patient access. Collaborating across functions to enhance efficiency and improve patient-centered access models.

Posted 4/30/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the development and evolution of a benefits and payer strategy that improves patient access, reduces delays, and supports long-term revenue cycle performance
Partner with Revenue Cycle and Executive Leadership to assess current-state operations and design future-state workflows, aligning with broader transformation initiatives
Utilize data and performance metrics to identify trends, inform decisions, and drive continuous improvement
Evaluate payer performance and relationships, identifying opportunities for optimization, negotiation, and innovation
Play a key role in shaping team structure, capabilities, and long-term function design as the organization evolves
Lead and manage Insurance Benefits Specialists and Insurance Verification Specialists to ensure timely, accurate patient access to clinic and pharmacy services
Oversee insurance eligibility, benefits investigation, and authorization processes to reduce delays in care
Serve as the primary liaison with payers, brokers, and third-party administrators, managing relationships and resolving escalated access issues
Establish and maintain workflows, performance standards, and quality controls for benefits and verification operations
Analyze access and payer performance metrics to identify trends and drive process improvements
Ensure compliance with payer requirements, regulatory standards, and organizational policies

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
5+ years of experience in insurance benefits, verification, patient access, or revenue cycle operations
2+ years of people management or team‑lead experience
Demonstrated ability to create and analyze data and translate insights into action
Experience working cross-functionally and influencing stakeholders
Preferred: Experience in process improvement, payer strategy, or operational transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance metricsprocess improvementpayer strategyrevenue cycle operationsinsurance benefitsinsurance verificationauthorization processesworkflow designquality control

Soft Skills

leadershipteam managementcross-functional collaborationstakeholder influencecommunicationproblem-solvingrelationship managementstrategic thinkingdecision-makingcontinuous improvement

Certifications

Bachelor's degree