Care Team Manager
Independent Living Systems, LLC
full-time
Posted on:
Location Type: Office
Location: San Bernardino • California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,239 - $103,003 per year
Job Level
Mid-LevelSenior
About the role
- The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members.
- This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles.
- The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members.
- Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery.
- Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety.
- Conducts interviews and hiring of direct reports.
- Completes a ninety-day introductory and annual performance evaluation of each direct report.
- Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training.
- Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals.
- Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members.
- Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management.
- Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges.
- Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination.
- Manage compliance with healthcare regulations, organizational policies, and safety standards.
- Conduct one on ones, audits and regular team meetings to support professional growth and accountability.
- Develop and implement training programs to enhance team skills and knowledge.
- Address patient and staff concerns promptly and effectively to maintain a positive care environment.
Requirements
- Bachelor's degree in Nursing, Health Administration, or a related field required.
- Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required.
- Current nursing license or relevant certification preferred.
- Requires knowledge of and experience working with community agencies and programs.
- Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process.
- Requires strong problem-solving and customer service skills.
- Must be a CA Resident, and must reside in CA while employed.
- Current and valid California (CA) Driver’s License.
- Must use personal vehicle and current vehicle registration required.
- Proof of auto insurance required, must maintain CA minimum insurance coverage.
- BCLS CPR Certification required.
- Master's degree in Social Work, Nursing, Health Administration, or a related field preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
care plan developmentperformance managementworkflow managementpatient care quality metricsMedi-Cal eligibility guidelinescommunity agency collaborationtraining program developmentresource allocationscheduling
Soft skills
problem-solvingcustomer servicementoringteam leadershipcommunicationprofessional growth facilitationconflict resolutionaccountability
Certifications
nursing licenseBCLS CPR CertificationCalifornia Driver’s License