Call Center Representative

• Handle inbound and outbound member calls with professionalism and empathy, addressing inquiries, complaints, and service requests.
• Resolve complex member issues by analyzing problems, identifying solutions, and following up to ensure resolution.
• Provide guidance and support to junior call center agents, sharing best practices and assisting with difficult cases.
• Document all member interactions accurately in the CRM system, maintaining detailed records for future reference.
• Collaborate with team leaders and other departments to improve service processes and satisfaction metrics.

Senior Call Center Agent

HRA Call Center Agent