HRA Call Center Agent
Independent Living Systems, LLC
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond promptly and professionally to inbound calls from clients seeking information about health and social assistance programs.
- Assist callers in understanding eligibility requirements, application procedures, and program benefits.
- Document all client interactions accurately in the call center database to ensure proper follow-up and record-keeping.
- Identify and escalate complex cases to appropriate supervisors or specialized departments as needed.
- Maintain up-to-date knowledge of program policies, procedures, and relevant regulations to provide accurate guidance.
Requirements
- High school diploma or equivalent.
- Proven experience in a customer service or call center environment.
- Basic computer proficiency, including data entry and use of call center software.
- Ability to handle sensitive information confidentially and comply with privacy regulations.
- Experience working within health care or social assistance sectors (preferred).
- Familiarity with Human Resources Administration (HRA) programs and services (preferred).
- Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community (preferred).
- Training or certification in customer service or call center operations (preferred).
- Knowledge of relevant state and federal health and social service regulations (preferred).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycall center softwarecustomer service
Soft skills
communicationconfidentialityproblem-solving
Certifications
customer service certificationcall center operations certification