Logistics and Fulfillment Supervisor

Independent Health

Logistics Supervisor leading specialty pharmacy fulfillment, transportation, and delivery operations at Reliance Rx. Optimizing routes, compliance, shipment exceptions, staffing, and patient service quality.

Posted 8/4/2026full-timeBuffalo • New York • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $77,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and fulfillment operations, with a strong focus on compliance, team leadership, and performance management. Proficient in problem-solving methodologies and effective communication to optimize workflows and enhance service quality.

Highest-signal resume keywords

Logistics ManagementTeam LeadershipPharmacy CompliancePerformance AnalysisConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics OperationsPharmacy Workflow ProcessesDelivery Route CreationVendor ManagementAnalytical SkillsProcess ManagementProblem-Solving MethodologyPatient Record MaintenanceShipping Performance MonitoringCross-Training Implementation

Soft Skills

Excellent CommunicationCoaching and MentoringCross-Functional InfluencingConflict ManagementTeam Development

Tools & Technologies

Operational PlatformsDelivery Tracking SystemsPatient Care SystemsCompliance Management Tools

Industry Keywords

Pharmacy Technician ExperienceHigh-Volume PharmacySpecialty PharmacyMail Order PharmacyHIPAA Compliance

About the role

Key responsibilities & impact

Lead logistics, transportation, and fulfillment functions for efficient, compliant, cost-effective delivery operations
Oversee team performance, operational execution, service quality, workforce management, and service goals
Partner with pharmacy and operations leaders to align workflows and optimize fulfillment strategies
Manage vendor relationships, shipping performance, compliance, issue resolution, and logistical operations
Communicate operational updates, priorities, and expectations
Oversee daily workflow, schedules, staffing assignments, and workload distribution
Address performance and attendance concerns
Coach, mentor, and develop team members
Ensure pharmacy workflow processes comply with regulations and accreditation standards
Resolve operational and pharmacy issues to limit patient or customer disruption
Maintain patient records and delivery logs
Provide reports to finance and leadership on delivery cost reduction strategies
Create delivery routes and ensure driver training and vehicle maintenance
Monitor delivery driver workload and progress-note and call analysis
Follow up on delivery issues, track deliveries, and coordinate delivery exception retrieval and documentation
Implement cross-training to support logistics and fulfillment coverage
Manage shipment exceptions, investigate root causes, and implement corrective and preventive actions
Track replacements and ensure accurate exception documentation
Maintain technical knowledge of contracts, benefits, policies, procedures, and operational platforms
Assist with pharmacy audits and support Patient Care Specialists and pharmacy and operations teams
Apply conflict resolution to help patients understand policies and procedures
Ensure HIPAA compliance with order preparation and shipping

Requirements

What you’ll need

Associate degree required, or an additional two years of experience in lieu of the degree
Four years of pharmacy technician experience in a high-volume pharmacy or logistics experience required
One year of progressive leadership/management responsibility required
Ability to lift up to 40 lbs.
Excellent communication and cross-functional influencing skills
Leadership skills including training, coaching, listening, and conflict management
Problem-solving methodology for logistical problems and service schedules
Ability to research and use novel platforms for problem solving
Excellent analytical and process management skills
Experience in a specialty pharmacy or mail order pharmacy preferred
Proven alignment with Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
Must not require immigration or work visa sponsorship

Benefits

Comp & perks

Scorecard incentive eligibility
Full range of benefits
Generous paid time off
Reasonable accommodations for qualified individuals with disabilities and disabled veterans