Customer Service Representative

Independent Health

Customer Service Representative assisting with inquiries and claims at Independent Health in Buffalo, NY. Providing customer service while researching complex issues and addressing member needs.

Posted 7/31/2026full-timeBuffalo • New York • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively addressing inquiries and resolving complex issues related to benefits and claims. Proficient in utilizing system tools and Microsoft Office to document interactions and adapt to feedback.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceKnowledge of CPT CodesICD-9 CodingMedical Terminology

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceIssue ResolutionDocumentationResearch SkillsCPT CodesICD-9 CodingMedical Terminology

Soft Skills

Excellent Communication SkillsActive ListeningAdaptability

Tools & Technologies

Microsoft Office

Industry Keywords

Independent HealthBenefitsClaimsEligibility

About the role

Key responsibilities & impact

Provide excellent customer service to Independent Health members
Actively listen and assess needs while addressing inquiries
Research complex issues regarding benefits, claims, and eligibility
Utilize system tools to resolve inquiries
Document all calls accurately and escalates issues as needed

Requirements

What you’ll need

High school diploma or GED required
Prior experience in customer service environment required
Call center experience preferred
Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred
Excellent written and verbal communication skills
Ability to adapt behavior based on constructive feedback
Microsoft Office experience required

Benefits

Comp & perks

Full range of benefits
Generous paid time off
Paid training for 10 weeks