Security Operations Center Officer

Independent Health

Security Operations Center Officer ensuring safety and security for Independent Health facilities. Monitoring and responding to security incidents, alarms, and emergencies at multiple locations.

Posted 5/30/2026full-timeBuffalo • New York • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Supports security, safety and protection efforts for Independent Health associates, guests, visitors, members and properties
Responsible for 24x7 monitoring, reporting and response associated with Physical Security initiatives at the main campus, affiliate, and Medicare Information Center locations
Includes oversight of access controls, alarms, CCTV, and accurate and timely notification of events impacting physical security and/or facilities to the appropriate IH team member
Daily monitoring of security cameras and campus site/buildings
Physical security liaison to IHA & IHC associates
Support of IHA & IHC departmental needs including escort
Familiarity and response to campus emergency and security incidents/events including 911 calls
Maintenance and preparation of daily reports, logs and incident reports as required
Answer alarms and investigate disturbances, coordinating with Facilities managers as appropriate
Report unlawful activities such as theft or vandalism to law enforcement officers for further actions
Coordinate with guard force to include but not limited to, assessing; validating routine patrol rounds are conducted within the assigned premises; ensuring daily reports, logs and incident reports are completed by the security guard force

Requirements

What you’ll need

High school diploma or GED required
One (1) year of security guard force experience required, including familiarity with alarm systems
Possession and maintenance of current active NYS Guard License (carried at all times while on duty) is required
Solid understanding of municipal security and emergency response protocols, including basic knowledge of town, county state laws
Working knowledge with security cameras, building alarm systems, and access controls
Ability to effectively prioritize and execute tasks in a high-pressure environment
Local travel may be required
Demonstrated conflict management skills, with the ability to identify, research and resolve issues and/or concerns
Solid team player with the ability to work/support management and varied departments
Demonstrated time management skills, with the ability to work in a self-directed manager
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Exceptional customer service skills
High level of attention to detail
Basic computer skills to generate reports and logs
Ability to respond to emergency situations outside normal business hours as required
Effectively communicate operating policies and procedures in user-friendly and non-technical language directly to all levels of the company and the general public
Must be able to read and understand all operating policies, procedures and instructions

Benefits

Comp & perks

Shift Differential
full range of benefits
generous paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

security guard force experiencealarm systemssecurity camerasaccess controlsemergency response protocolsreport generationincident reportingmonitoringphysical securityconflict management

Soft Skills

time managementcustomer serviceintegrityattention to detailteam playercommunicationprioritizationself-directionproblem-solvinghigh-pressure environment

Certifications

NYS Guard License