Operations Supervisor
Independent Health
full-time
Posted on:
Location Type: Office
Location: Williamsville • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $64,000 - $68,000 per year
Job Level
Mid-LevelSenior
About the role
- accountable for the performance, quality, satisfaction and operational goals for their respective team
- hiring, staff training, approving of time cards, maintaining schedules, reporting operational metrics
- assisting with performance evaluations and mentoring and managing employee issues for assigned team members
- work closely with the Manager-Operations in providing their team with support including: assisting staff with inquiries, working in conjunction with other departments
- monitoring the pharmacy’s operational workflow and adjusting the team as necessary
- responsible for auditing queues and workflow to ensure compliance with policies and perform issue resolution
- coach team members to deliver quality service and to adhere to schedules to meet service levels
- recommend training for staff development and maintain individual productivity
Requirements
- Associates degree required; Bachelor’s degree preferred
- Four (4) years of experience in a high-volume pharmacy required
- Experience in specialty pharmacy and claim billing preferred
- One (1) year of progressive leadership/management responsibility required
- Experience in a call center operations environment with demonstrated results supervising teams in a performance-based environment required
- Excellent communication skills with the demonstrated ability to influence and work cross-functionally
- Ability to create an understanding of an idea in a clear and concise manner
- Demonstrated success in establishing and achieving goals as well as motivating others toward the same
- Leadership skills to include training, coaching, listening and conflict management
- Demonstrated ability to apply problem solving methodology to organizational problems and service schedules
- Excellent analytical and process management skills
- Excellent organizational and time management skills
- PC and Windows experience including typing skills.
Benefits
- full range of benefits
- generous paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pharmacy operationsclaim billingperformance evaluationproblem solving methodologyanalytical skillsprocess managementstaff trainingschedulingissue resolutionteam management
Soft skills
communication skillsleadership skillscoachingconflict managementorganizational skillstime managementinfluencingmotivationcross-functional collaborationclear communication
Certifications
Associates degreeBachelor’s degree