Manager – Regional and Community Engagement
Independent Electricity System Operator (IESO)
full-time
Posted on:
Location Type: Office
Location: Toronto • Canada
Visit company websiteExplore more
Salary
💰 CA$131,820 - CA$164,760 per year
About the role
- Provide feedback to management on employee competency and performance evaluation of employees in stakeholder engagement and training.
- Oversee all aspects of hiring, development, training, performance objectives, performance reviews, coaching, and all matters of performance management including, if necessary, termination.
- Keep the Sr. Manager and leadership informed of progress, recommend staffing needs, select and implement staff needs, select and implement staff changes, and ensure job training and development.
- Develop and lead all Municipal and Community engagement strategies, processes, and assessment of stakeholder engagement plans.
- Establish mechanisms to support and guide stakeholder engagement activities within the company and the conduct of both the IESO and stakeholder participants.
- Lead cross-functional initiatives and major events working with leadership, IESO business units, and external stakeholders.
- Share the plans and strategies with the Regional & Community Engagement team for day-to-day implementation.
- Lead the development and implementation of the IESO’s municipal conference strategy, ensuring effective participation in key municipal and sector events.
- Identify strategic opportunities for engagement, coordinate IESO participation and messaging, and leverage conferences to advance IESO’s municipal engagement objectives.
- Develop and foster strong relationships with key municipal associations, including AMO, ROMA, NOMA, and FONOM, serving as one of IESO’s liaison.
- Report on the status of engagement opportunities to IESO leadership and stakeholders.
- Ensure timely, accessible, accurate and coordinated communication in support of stakeholder engagement processes.
- Develop appropriate control processes and project management that meet regulated requirements and IESO objectives.
- Develop, implement and monitor appropriate systems to meet due diligence requirements and to ensure stakeholder processes and data confidentiality.
- Lead and coach the team in their facilitation of engagement initiatives.
- Develop strategies to help staff build stakeholder engagement expertise.
- Assign work and/or areas of responsibility; provide guidance, and ensure the quality and accuracy of performance and output of the group is aligned with workload demands and efficient and economic practices.
Requirements
- A good knowledge of business administration or commerce to plan, risk identification and management, strategy management, process improvements, direct, coordinate, and support stakeholder engagement processes and operational mechanisms across the IESO.
- Strong communication skills to deal with stakeholders, government representatives, various Committee members, and to establish and manage timely, accurate and coordinated communication in support of stakeholder engagement processes as well as training to customers.
- This knowledge is normally acquired through the successful completion of 4 years of University training, or the equivalent.
- Experience to acquire a thorough understanding of the role of stakeholder development, stakeholder involvement and social impact, to deal with special interest groups, the design and delivery of stakeholder involvement and assessment of planning initiatives.
- Broad experience within the company to acquire sound insight and understanding of all facets of engaging diverse stakeholder groups.
- Experience to acquire a good understanding of company objectives, policies, procedures and practices, the legislative and regulatory requirements governing the Ontario Electricity Marketplace, and the external business operations as they relate to company commitments.
- Experience in the analysis of policies, risk identification and management, decisions, corporate business development and plans and assessment of current issues in order to recommend strategies, plans and processes.
- Experience in setting goals, developing plans and tracking performance.
- Experience in project administration and project management to acquire a good understanding of management reporting, interrelationships of teams with clients, contract terms, conditions, regulations, driving innovative learning and development, etc associated with projects/programs.
- Strong critical thinking, judgement and decision-making skills.
- Experience in managing staff.
- Ability to maintain current knowledge of best practices in adult learning theory, instructional design practices, and learning technology delivery solutions and keep current with innovative trends.
- A period of over 10 years, up to and including 12 years of experience, is considered necessary to gain this experience.
Benefits
- Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
- Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
- Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
- A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
- Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementstakeholder engagementperformance managementrisk identificationstrategy managementprocess improvementsadult learning theoryinstructional designcommunication strategiesdata confidentiality
Soft skills
strong communicationcritical thinkingjudgementdecision-makingcoachingrelationship buildingteam leadershipguidanceorganizational skillsperformance tracking