Technical Support with existing budget, settlement, contracts and business information systems daily operations.
Identify and perform gap analyses to recommend and establish enhancements to existing or new operational processes, procedures, and information systems.
Prepare presentations, summaries, databases and organizes information, as required.
Prepare reports of Demand Side Management data, including settlements, forecasts, contracts, procurements, contract milestones, and data in general, in addition to developing ad hoc reports.
Work with internal users to develop business requirements for enhancements to existing or new information systems.
Work with Information Technology (IT) to translate business requirements to IT specific requirements.
Develop use cases and test cases for use in user acceptance testing.
Develop user manuals and facilitate training sessions for solution enhancement releases or new product releases.
Support access to financial data from various information systems for the purposes of reporting and analyses.
Support budget management and settlement functions for the Demand Side Management division.
Support with processing invoices and payments through OnlineIESO and Market Settlements, as applicable.
Maintain budgets and settlements data as needed in the budget management tool.

Requirements

The education required to complete the duties and responsibilities of the position is typically acquired through high school and additional lengthy courses (2 - 3 years in duration) such as a 3 year information technology diploma or a finance background.
The minimum level of experience required to perform the job duties and responsibilities is 3 - 4 years including the period of adjustment on the job.
Proficient in Microsoft Office suite.
Experience with information system based projects.
Experience with customer based software tools and databases.
Has experience in preparing accurate written business correspondence that is coherent, grammatically correct, effective and professional.
Demonstration of excellent analytical, financial modeling (using excel/ VBA), problem solving and presentation skills – able to analyze raw data, draw conclusions and develop practical recommendations.
Demonstrated ability to manage and follow through on multiple projects at the same time.
Self-motivated can do approach.
Exceptional tolerance for ambiguity and change.
Establishes effective working relationships.
Listens to others and accepts input from team members.
Customer Relationship Management (CRM) knowledge would be considered an asset.

Benefits

Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

gap analysisbusiness requirementsuse casestest casesfinancial modelingdata analysisreport preparationinvoice processingbudget managementcustomer software tools

Soft Skills

analytical skillsproblem solvingpresentation skillsproject managementself-motivatedtolerance for ambiguityeffective communicationrelationship buildingteam collaborationadaptability

Certifications

information technology diplomafinance background