Customer Care Agent

Independence Pet Holdings

Customer Care Agent at Pumpkin delivering pet insurance support through various channels. Handling customer inquiries and processing claims in a remote setting.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
Answer customer questions and provide insurance and non-insurance related information
Educate customers on our full product offerings and take the initiative to help them buy additional coverage
Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
Use ticketing software, back office software, and other digital tools to manage and track performance
Data entry for the above tasks
Other duties as assigned

Requirements

What you’ll need

Prior experience in customer service role involving a high degree of customer interface
Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
Roll-up-your-sleeves mentality – does what it takes to get the job done
Excellent verbal and written skills
Administrative and computer skills
Great attention to detail with every task
Entrepreneurial interest and a passion for pets
Existing Property & Casualty Insurance License- please be prepared to provide your valid and active NPN.

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycustomer enrollment processingclaims processingproblem-solving

Soft Skills

customer careattention to detailverbal communicationwritten communicationinitiativeentrepreneurial mindset

Certifications

Property & Casualty Insurance Licensevalid and active NPN