Operations Manager

Independence Pet Holdings

Operations Manager overseeing day-to-day insurance operations at Pumpkin, focused on building and optimizing processes in a regulated environment. Supports compliance workflows and team development.

Posted 4/30/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $94,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and support a small team responsible for day-to-day operational workflows
Own execution of key operational and compliance processes
Build, maintain, and improve standard operating procedures (SOPs) and operational documentation
Identify and implement process improvements to reduce manual work
Partner with Compliance, Underwriting, and external stakeholders to ensure processes align with regulatory and carrier requirements
Support internal audits and regulatory reviews
Monitor operational workflows and escalate issues or anomalies
Partner with Product to translate operational challenges into system and workflow improvements
Coach and develop team members through regular feedback, prioritization support, and guidance

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience
4-6 years of experience in operations, compliance, or a related role
Experience working in a regulated environment (e.g., insurance, fintech, healthcare, payments)
Exposure to compliance-related processes such as audits, regulatory requirements, licensing, or complaint handling
Strong operational and problem-solving skills
Experience building, improving, or documenting operational processes (SOPs)
Highly organized with strong attention to detail
Comfortable working in a fast-paced, evolving environment with a high degree of ambiguity
Strong written and verbal communication skills
Ability to work independently, take ownership of tasks, and make sound decisions with limited guidance
Experience identifying opportunities to improve processes, reduce manual work, and increase efficiency.

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational workflowscompliance processesstandard operating proceduresprocess improvementsinternal auditsregulatory reviewssystem improvementsdocumentationproblem-solvingefficiency

Soft Skills

team managementcoachingfeedbackprioritizationorganizational skillsattention to detailindependencedecision-makingcommunicationadaptability

Certifications

Bachelor’s degree