Independence Pet Group

Senior Operations Support Analyst

Independence Pet Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Execute end‑to‑end regulatory screening requirements, including OFAC oversight.
  • Support the integration of carrier and regulatory changes by identifying operational risks, escalating impacts, and ensuring changes are fully embedded across Pets Best processes.
  • Maintain accurate documentation, operational rigor, and compliance alignment.
  • Support vendor onboarding, training, implementation, and performance development.
  • Oversee production outputs and quality from external resources.
  • Create and maintain onboarding checklists for new vendors.
  • Gather required documents and paperwork for operational and vendor needs.
  • Monitor data, identify trends, and escalate issues or opportunities with vendors.
  • Act as a liaison between Pets Best and external vendors.
  • Communicate with vendors regarding project status, onboarding timelines, training plans, and process updates.
  • Interpret and apply company policies related to vendor operations.
  • Coordinate with external teams to meet vendor-dependent project deadlines.
  • Contribute to team quality, turnaround times, operational consistency, and emerging KPIs.
  • Support process documentation, identify improvement opportunities, and assist with implementation.
  • Provide day-to-day work direction to contracted or external resources as appropriate.
  • Review work results and maintain workflow productivity.
  • Manage major or complex projects, including delegation and review of deliverables.
  • May oversee large processes or multi-functional project streams with limited oversight.
  • Support procurement efforts and internal operational initiatives.
  • Collaborate cross-functionally across the organization.
  • Assist with business process accountabilities as directed.
  • Support ad hoc projects and other duties as assigned.

Requirements

  • 5 years of relevant experience, with at least 3+ years in the insurance industry and/or regulatory operations.
  • Experience supporting regulatory, compliance, operational risk, or process-driven functions.
  • Proven ability to manage multiple workflows with consistency and accuracy.
  • Strong interpersonal and cross-functional collaboration skills.
  • Effective verbal and written communication skills with all levels of leadership.
  • High reliability with consistent follow-through and proactive problem-solving.
  • Strong attention to detail and commitment to documentation accuracy.
  • Proficiency in Microsoft Office Suite, Teams, and standard business tools.
  • Associate’s Degree or equivalent work experience.
  • Agile and composed amidst fast-changing priorities.
  • Forward-thinking, anticipating needs, risks, and operational gaps.
  • Comfortable seeking clarity during uncertainty.
  • Builds strong cross-functional relationships.
  • Professional and confident communicator at all levels.
  • Strong personal accountability and commitment to quality.
Benefits
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
regulatory screeningoperational risk managementvendor onboardingprocess documentationproject managementworkflow productivitycompliance alignmentdata monitoringquality assuranceKPI tracking
Soft Skills
interpersonal skillscross-functional collaborationverbal communicationwritten communicationproblem-solvingattention to detailproactive approachadaptabilityrelationship buildingpersonal accountability
Certifications
Associate’s Degree