Independence Pet Group

Account Executive – Retention

Independence Pet Group

full-time

Posted on:

Location Type: Hybrid

Location: Ohio • United States

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About the role

  • Nurture and manage relationships with existing clients to exceed their needs and expectations.
  • Drive retention within accounts and meet sales targets by identifying upselling and cross-selling opportunities.
  • Create and implement effective sales strategies and customized client presentations.
  • Handle negotiations during contract renewals to maintain strong business relationships.
  • Partner with internal teams for seamless product and service delivery.
  • Track KPIs to assess account health and identify areas for improvement.
  • Deliver exceptional service and support for all existing clients.
  • Use CRM software to track and report account activities, ensuring data accuracy and visibility.
  • Keep updated on market trends and competitor offerings, sharing insights with internal stakeholders.
  • Maintain knowledge of company products and services, articulating their value to customers effectively.
  • Travel to industry conferences and client locations to strengthen relationships, conduct training, and drive retention.

Requirements

  • 4 years of experience in veterinary clinics, animal welfare, sales, or related field.
  • Associate’s degree in veterinary technology, animal health, or a related field of study, and/or equivalent work experience.
  • Travel: Up to 50% travel required.
  • Excellent verbal and written communication skills.
  • Strong phone presence with experience managing high call volumes daily.
  • Ability to prioritize tasks and effectively manage time.
Benefits
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales strategiesclient presentationscontract negotiationsKPI trackingCRM software
Soft Skills
relationship managementcommunication skillstime managementprioritizationcustomer service
Certifications
Associate’s degree in veterinary technologyAssociate’s degree in animal health