Independence Pet Group

Insurance Agent

Independence Pet Group

full-time

Posted on:

Location Type: Remote

Location: Arizona • New Mexico • United States

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About the role

  • Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
  • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
  • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
  • Answer customer questions and provide insurance and non-insurance related information
  • Educate customers on our full product offerings and take the initiative to help them buy additional coverage
  • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
  • Use ticketing software, back office software, and other digital tools to manage and track performance
  • Data entry for the above tasks
  • Other duties as assigned

Requirements

  • Prior experience in customer service role involving a high degree of customer interface
  • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
  • Roll-up-your-sleeves mentality – does what it takes to get the job done
  • Excellent verbal and written skills
  • Administrative and computer skills
  • Great attention to detail with every task
  • Entrepreneurial interest and a passion for pets
  • Existing Property & Casualty Insurance License
Benefits
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer enrollment processingclaims processing
Soft skills
problem-solvingattention to detailverbal communicationwritten communicationinitiativecustomer relationship management
Certifications
Property & Casualty Insurance License