Help Desk Support Technician

Indel Power Group

Help Desk Technician providing IT support for Western Branch Diesel, troubleshooting hardware and software issues. Engaging with users to resolve technical problems and maintaining system performance documentation.

Posted 5/8/2026full-timePortsmouth • Virginia • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Troubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone
Help desk, user support, and line-of-business application support
Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, remote and in person requests
Interview users to collect information about problems and lead users through diagnostic procedures to determine the source of error
Identify and discuss root causes of user technical issues
Identify and discuss vulnerabilities or areas of poor system performance
Keep system documentation up to date, including configurations and inventory
Identify and escalate situations requiring urgent attention

Requirements

What you’ll need

One year of computer help desk experience, preferred
English proficiency, strong written and verbal communication skills, required
Working knowledge of Windows desktop operating systems, versions 7, 8/8.1, and 10
Excellent customer service skills
Understanding of domain managed systems, LAN/WAN architecture
Problem solving and analytical abilities
Network+ certification, recommended

Benefits

Comp & perks

Excellent medical, dental, & vision coverage
Health savings account
Short-term/long-term disability and employee life insurance
401k, with matching
Employee Assistance Program (EAP)
Paid Annual Leave
Eight Paid Holidays
Employee Referral Program
On the job paid training
Company events and employee recognition programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware supportWindows 7Windows 8Windows 8.1Windows 10LAN architectureWAN architecturesystem documentation

Soft Skills

customer servicecommunicationproblem solvinganalytical abilitiesuser supportteam collaborationprioritizationinterviewingdiagnostic proceduresvulnerability assessment

Certifications

Network+