InDebted

Director

• Define and execute the GTM strategy for selling both InDebted’s intelligent third-party collections service (Collect) and first-party collections software (Receeve) in Australia, delivering on organic revenue growth targets.
• Lead go-to-market strategy including pipeline development, converting commercial opportunities across multiple verticals, and, pricing and negotiations to win new clients and deepen existing relationships.
• Leverage existing industry networks to unlock new business opportunities.
• Translate commercial objectives into financial forecasts, budgets, commission structures and investment cases; monitor performance and adjust course as needed.
• Full accountability to lead the Australian Sales, Client Solutions, Customer Operations, Compliance, and Legal functions, and partner with global Finance, IT, and People Ops.
• Build, lead, and mentor a high-performing cross-functional team with strong accountability and commercial focus.
• Full P&L responsibility of the Australian business, including revenue, gross margin, and OPEX performance.
• Oversee end-to-end digital and voice customer operations, including training, quality assurance and knowledge management to deliver outstanding collections performance and leading Net Promoter Scores.
• Drive continuous improvement through process redesign, automation and data-driven insights—leveraging AI tools where they deliver the greatest impact.
• Lead integration and platform consolidation for our recently acquired business, ensuring seamless change management and no customer disruption.
• Act as Responsible Manager under Australian credit and privacy laws, maintaining proactive relationships with ASIC, ACCC, AFCA and OAIC.
• Ensure real-time compliance monitoring, audit readiness and robust risk management.
• Serve as executive sponsor for strategic accounts, driving upsell and cross-sell initiatives, high client satisfaction and retention.
• Collaborate on ANZ partnerships and acquisitions, providing market insight and diligence support.
• Partner with global product, engineering, marketing and data teams to localise offerings and deliver compelling client propositions.
• Embed AI-first principles across teams: champion habitual use of generative and predictive tools and define clear AI adoption metrics for all functions.

Managing Director