Neighbourhood Housing Officer

Incommunities

Neighbourhood Housing Officer providing a high-quality housing management service at Incommunities. Working in the community to ensure clean, safe neighbourhoods and support for residents.

Posted 7/23/2026contractBradford • 🇬🇧 United KingdomMid-LevelSenior💰 £33,646 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in housing management, customer service, and community engagement, with a strong focus on compliance, risk management, and stakeholder collaboration. Capable of developing and implementing action plans to address tenancy obligations and enhance neighborhood safety and satisfaction.

Highest-signal resume keywords

Housing ManagementCustomer ServiceAnti-Social Behavior ManagementProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property InspectionsTenancy ChecksRisk ManagementAction Plan DevelopmentData GatheringData RecordingData Analysis

Soft Skills

CommunicationOrganizational SkillsTime ManagementFlexibilityRelationship Building

Tools & Technologies

Microsoft PackagesElectronic Systems

Certifications & Qualifications

DBS Check

Industry Keywords

Social HousingCommunity IssuesLegislationBest PracticeStakeholder Engagement

About the role

Key responsibilities & impact

Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.
Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.
Spend 80% of your time out in our neighbourhoods.
Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.
Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date.
Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.
Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.
Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements.
Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers
Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations .
Work and contribute to investment/other projects when required.
Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.
Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.
Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents.
Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives

Requirements

What you’ll need

Experience of dealing with customers face to face in a housing related role
Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.
Knowledge of dealing with anti-social behavior complaints
A passion for delivering excellent customer service and making a difference to the peoples lives.
Awareness of customers diverse needs
Flexible and adaptable approach to a changing and varied workload
Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences.
Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.
Excellent organisation, project management and time management skills
Ability to prioritise, manage your own workload and to meet deadlines
Self-motivated, driven and skilled at taking ownership
Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - **Criminal Conviction Checks

Benefits

Comp & perks

Salary of £33,646 per year (pro rata)
£1,000 Essential car user allowance per year plus mileage (pro rata)
Social Housing Pension Scheme with up to 10% employer contribution
28 days annual leave that increases with service plus bank holidays (pro rata)
Option to buy and sell annual leave
Training, development, and qualification opportunities
Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
Corporate health scheme membership
Access to an Employee Assistance Programme
Cycle to work scheme
Local gym membership discounts.
A team of trained Mental Health First Aiders who are available for colleagues to contact for support**