Incognito Software Systems

Learning and Development

• Partner with Product owners, managers from early-stage release kick-off discussions and stay ahead of feature evolution.
• Identify skill and capability gaps and build a proactive technology learning roadmap for customer-facing teams (Professional Services, Support, Technical Sales).
• Translate complex technical product features into engaging, easy-to-understand educational content, including product demos, FAQs
• Develop technical training materials, including e-learning modules, manuals, slide decks, and virtual training sessions
• Plan and execute timely internal technology training to ensure readiness of customer-facing teams before every product version launch.
• Organize "train-the-trainer" sessions with subject matter experts to scale technical knowledge
• Facilitate regular internal training workshops (remote) to maintain high technical proficiency
• Update customer facing training documents with new product features and functionality
• Monitor and evaluate training program effectiveness, utilizing metrics and employee feedback to make continuous improvements
• Maintain accurate records of training participation and completion rates
• Produce video training modules for Incognito products using historical training deliveries

Training Specialist