Account Director
Incode Technologies
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Incode is an AI-powered identity verification platform used by banks, fintechs, marketplaces, and governments
- Own day-to-day management and success for assigned enterprise clients, acting as the primary client contact
- Coordinate cross-functionally with technical counterparts, customer support, product, and engineering to deliver client outcomes
- Manage program expectations, ensure client metrics are met, and demonstrate recurring value to expand solution usage
- Operate comfortably with executive audiences and technical teams to drive adoption and outcomes
- Serve as the strategic leader and voice of the customer within Incode, building trusted partnerships and referenceable customers
- Drive solutions awareness, guide relationships toward impactful fraud protection measures, and deliver clear paths to achieve client goals
Requirements
- Security, fraud, privacy, identity, or biometric related industry experience
- 7 to 10 years of experience in exceeding expectations as an Enterprise B2B Customer Success Manager, Account Manager, or equivalent role; Comfort in commercial conversations around service renewal and contract acumen
- Has directly and indirectly managed individual contributors to solve varying degrees of complex customer problems
- Experience developing new relationships and driving business strategy in large and complex organizations
- At ease analyzing data and reading technical systems to drive customer recommendations and decisions
- Proactive and exceptional communicator who excels in translating new paradigms into simplified business solutions
- High degree of comfort communicating with senior management and executives
- Mission-oriented individual passionate about making a difference and building something greater than yourself
- Thriver in rapidly changing environments with no issue rolling up your sleeves to get the job done
- You're cool as ice and loved by your peers for the joy you bring working with them
- Bachelor's degree in business or technology-related field