Incode Technologies

Technical Program Manager

• Own end-to-end delivery of multi-disciplinary programs - aligning stakeholders, defining roadmaps, managing risks, and ensuring on-time execution.
• Partner with Product, Engineering, UX, and senior leaders to translate strategic OKRs into detailed plans, milestones, and success metrics.
• Facilitate sync-ups, steering committees, and decision forums to keep distributed teams and geographies moving in lockstep.
• Proactively identify dependencies, blockers, and technical trade-offs; drive mitigation plans and communicate status with clarity.
• Architect and implement scalable PDLC/SDLC frameworks, tooling integrations, and release pipelines that boost velocity and quality.
• Forecast team bandwidth, balance priorities, and ensure every project has the right people, tools, and cadence to succeed.
• Surface process gaps, run retrospectives, and champion best practices that accelerate delivery and elevate team satisfaction.
• Manage vendor relationship and drive projects involving vendors and government entities, working closely with product management, engineering, sales and customer success.

Technical Program Manager – US Public Sector

DevOps Engineer

• Architect, design, implement, and maintain Kubernetes-based cloud-native environments for scalability, resilience, and security
• Implement and manage Terraform-driven infrastructure-as-code automation across deployments
• Troubleshoot and resolve issues in live production environments to minimize downtime
• Build and optimize observability and monitoring solutions (Prometheus, Loki, ELK or similar)
• Contribute to engineering standards, best practices, and automation frameworks to elevate DevOps culture
• Keep up with AWS and DevOps advancements and introduce new tools and approaches to improve speed and scalability
• Partner with developers to transform complex challenges into resilient, automated solutions ensuring high availability and performance at global scale

Senior DevOps Engineer

Account Executive

• Incode is an AI-powered identity verification platform used by banks, fintechs, marketplaces, and governments
• Own day-to-day management and success for assigned enterprise clients, acting as the primary client contact
• Coordinate cross-functionally with technical counterparts, customer support, product, and engineering to deliver client outcomes
• Manage program expectations, ensure client metrics are met, and demonstrate recurring value to expand solution usage
• Operate comfortably with executive audiences and technical teams to drive adoption and outcomes
• Serve as the strategic leader and voice of the customer within Incode, building trusted partnerships and referenceable customers
• Drive solutions awareness, guide relationships toward impactful fraud protection measures, and deliver clear paths to achieve client goals

Technical Program Manager – US Public Sector

Senior DevOps Engineer

Account Director