Manager, Virtual Clinical Support – RN

Included Health

Manager leading a virtual nursing team at Included Health ensuring clinical accuracy and performance in patient care. Responsibilities include oversight, mentoring, and process improvement.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $94,070 - $122,290 per yearWebsite

About the role

Key responsibilities & impact

Responsible for interviewing, hiring, and onboarding new team members.
Clearly communicate job expectations to team members, and ensure they receive adequate training, and demonstrate competency in their respective roles.
Oversee and proactively guide each team member's performance, focusing on quality, productivity, and alignment with Included Health's core values.
Facilitate regularly scheduled 1:1s with team members, including mid and annual review meetings.
Accountable for meeting team objectives, goals, and service standards.
Monitor workflow performance to ensure the team is meeting clinician and patient needs.
Serve as an escalation point for workflow questions/clarifications and complex cases.
Foster a culture of accountability, continuous learning, and professional growth within the team.
Drive team engagement and retention.
Review and adjust daily staffing levels and assignments based on workload.

Requirements

What you’ll need

Bachelor of Science in Nursing
Registered Nurse, in good standing with current state of licensure.
5+ years of clinical experience. (Previous experience in primary or ambulatory care setting and telehealth experience strongly preferred).
2+ years of people management experience in a clinical setting.

Benefits

Comp & perks

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical experiencepeople managementonboardingperformance monitoringworkflow managementtrainingstaffingtelehealth experienceprimary careambulatory care

Soft Skills

communicationleadershipaccountabilityteam engagementprofessional growthproblem-solvingperformance evaluationtraining facilitationadaptabilitymentoring

Certifications

Bachelor of Science in NursingRegistered Nurse