Senior Manager, Practice Operations
Included Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $128,130 - $198,610 per year
Job Level
About the role
- Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams
- Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing).
- Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes.
- Develop and oversee multi-state clinical licensing strategy for comprehensive national coverage.
- Manage scheduling utilization and workload distribution across states, considering licensing and operational needs and seasonal demand curves.
- Improve scheduling practices through strategies like load balancing and increased transparency.
- Establish and analyze key metrics to drive operational effectiveness and identify improvements.
- Lead clinical initiatives and program launches.
Requirements
- Bachelor’s degree required, Masters preferred
- 3+ years leading virtual care delivery or clinical operations, with direct ownership of team performance, KPIs, and SLAs (experience in virtual primary care a plus).
- Proven ability to use data analytics (reporting, modeling, interpretation, and analytic software) to drive operational decisions.
- Demonstrated project management and leadership/influence skills with clinical teams, including successful delivery of complex, cross-functional initiatives.
- Proven experience supporting a dynamic clinician workforce, comprising different types of speciality/licensure, exempt and non-exempt, part and full-time, employed and independent contractors.
- Strong understanding of value-based care models how operations support quality, cost, and outcomes.
- Strong executive presence and leadership communication skills.
- Experience with EHR systems and care management / clinical analytics tools.
- Exceptional cross-functional collaboration skills to streamline processes and represent Practice Operations effectively with clinical, product, and operations partners.
- Effective and empathetic communication across various channels.
- Proficiency in Google Workspace and common office software.
- Able to work schedule: Local time 8AM-5PM or 9AM-6PM
Benefits
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
- 12 weeks of 100% Paid Parental leave
- Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
- Work-From-Home reimbursement to support team collaboration home office work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsproject managementclinical operationsKPI managementresource planningscheduling optimizationload balancingvalue-based care modelsclinical licensing strategyoperational effectiveness
Soft Skills
leadershipcommunicationcross-functional collaborationinfluenceempathyexecutive presencestrategic thinkingproblem-solvingtransparencyteam performance management
Certifications
Bachelor’s degreeMaster’s degree