Service Line Leadership & Program Ownership: Own the operational rhythm of new hire training for your assigned service line. Serve as the primary point of contact for new hires from Day 1 through transition to production.
Stakeholder Consulting: Act as the primary training consultant for Clinical Directors and Quality Leads. Analyze performance data (QA scores, productivity) to proactively recommend curriculum adjustments (Acute vs. Standard maintenance). Conduct Training Needs Analysis for new requests. Design the "blueprint" for learning programs, determining the optimal blend of live instruction vs. asynchronous modules to be built by the ID Specialist.
High-Impact Facilitation: Lead complex, synchronous sessions focused on clinical judgment, empathy, and workflow decision-making (e.g., "Day 2 Clinical Detective," "Care Plan Workshops," "Mock Calls"). Assess learner clinical acumen in real-time. Provide direct, actionable feedback to hiring managers regarding learner readiness and areas of concern. Maintain cross-functional proficiency to serve as a Backup Facilitator for the opposing service line during designated "Surge" hiring windows.
Quality & Content Governance: Serve as the "Accountable" party for content accuracy. Review and validate all learning assets created by the ID Specialist and documentation updated by the CKE Associate to ensure strict clinical adherence. Champion a "Spirit of Curiosity." Regularly audit your curriculum against live production realities to ensure training never drifts from the actual job requirements.

Requirements

Clinical: RN/BSN or equivalent clinical degree with active, unrestricted license required.
3+ years of clinical experience in a healthcare setting.
2+ years of formal training, facilitation, or clinical education experience.
Facilitation Skills: Expert-level virtual facilitation skills (Zoom/Google Meet). Ability to manage engagement, grade simulations, and lead "train-the-trainer" sessions for complex clinical topics.
Strategic Thinking: Ability to interpret data (satisfaction scores, QA metrics) and translate them into actionable training improvements.
Agility: Ability to thrive in a high-volume, "Surge" environment, switching contexts between deep clinical teaching and operational program management**.

Benefits

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical judgmenttraining needs analysiscurriculum designfacilitationdata analysiscontent governanceclinical educationvirtual facilitation

Soft Skills

strategic thinkingagilitycommunicationfeedback deliverycross-functional proficiency

Certifications

RNBSN