Included Health

Operations Project Manager, I

Included Health

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $73,700 - $124,553 per year

Job Level

JuniorMid-Level

About the role

  • Follow project management best practices to lead medium/large-scale projects
  • Lead the Member Care workstream for client launches, collaborating with Member Care leadership, Training, Quality, Knowledge Enablement and CaPS (Care Delivery, Planning and Strategy)
  • Ensure Member Care has the tools, systems and processes in place and documented to meet the service delivery models of new clients and clients launching new products/services
  • Represent Member Care in cultivating strong and healthy relationships with clients, insurance carriers and consultants
  • Engage appropriate resources from Member Care to ensure successful launches, including but not limited to Training, Knowledge Enablement and Workforce Planning
  • Own or identify owner to drive major issue resolution during launches or projects
  • Lead process-development and problem-solving with external vendors and carriers
  • Provide subject matter expertise on Care Team roles and functions

Requirements

  • 2+ years experience in project management
  • 2+ years experience in an office or corporate environment
  • 2+ years experience in healthcare
  • 2+ years experience utilizing spreadsheet software (e.g. Excel, GSheets) and slide software (e.g. PowerPoint, Google Slides)
  • Experience presenting to internal leadership and external clients/stakeholders
  • Curious nature- wanting to dig in and understand root causes of problems
  • Strong written and verbal communication
  • Experience in customer-facing roles
Benefits
  • Remote-first culture
  • 401(k) savings plan through Fidelity
  • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
  • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
  • Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
  • 12 weeks of 100% Paid Parental leave
  • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
  • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
  • 11 Holidays Paid with one Floating Paid Holiday
  • Work-From-Home reimbursement to support team collaboration and effective home office work
  • 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementprocess developmentproblem solvingsubject matter expertisespreadsheet softwareExcelGoogle Sheetsslide softwarePowerPointGoogle Slides
Soft skills
communicationcuriosityrelationship buildingleadershipcollaborationproblem-solvingengagementdocumentationissue resolutioncustomer-facing