Manager – Urgent Care Operations
Included Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $108,890 - $141,560 per year
Job Level
Mid-LevelSenior
About the role
- Own and manage data-driven clinical staffing models that effectively balance clinician availability, patient demand, and SLAs
- Own the continuous improvement of clinician scheduling practices, introducing process rigor, technical and tooling enablement, and efficiency techniques to load balance and manage patient wait times
- Manage clinician liaison team against annual KPIs to support Urgent Care growth and scale objectives, overseeing day-to-day activities and providing coaching and development opportunities
- Develop data-driven staffing and resource plans, partnering with relevant teams (CaPS, Clinical Leadership, Recruitment, Licensing)
- Oversee the execution of multi-state clinical licensing strategy for comprehensive national coverage and target member wait times across all states, 24/7
- Own clinician performance reporting and insights, partnering with Clinical Leadership to drive recommendations to support coverage, productivity, and scheduling improvements
- Own clinician-facing policies, processes, and workflows, and partner with cross-functional stakeholders to ensure accuracy and execution of policies
- Operationalize changes to clinician expectations or workflows, optimizing clinician, member, and business impact
Requirements
- Bachelor’s degree required
- 3+ years experience in healthcare operations or clinical workforce management management, ideally with direct staffing and scheduling ownership (virtual care experience preferred)
- Proven ability to use data analytics to inform multi-state staffing, performance and capacity decisions
- Demonstrated project management and leadership/influence skills with clinical teams.
- Proven ability to lead a team to deliver on business impact.
- Experience supporting a dynamic workforce, comprising different types of specialty/licensure, exempt and non-exempt, part and full-time, employed and independent contractors.
- Strong executive presence and leadership communication skills, able to influence clinicians and operational partners effectively.
- Experience with use and implementation of Workforce Management systems and tools
- Exceptional collaboration skills to refine processes across teams.
- Successful end-to-end operational project project delivery with measurable outcomes.
- Collaborative and understanding communication across various channels.
- Equipped to represent practice operations effectively with diverse teams.
- Proficiency in Google Workspace and common office software.
Benefits
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
- 12 weeks of 100% Paid Parental leave
- Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
- Work-From-Home reimbursement to support team collaboration home office work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsstaffing modelsscheduling practicesproject managementperformance reportingresource planningmulti-state licensing strategyoperational project deliverycapacity decisionsefficiency techniques
Soft skills
leadershipinfluencecollaborationcommunicationcoachingdevelopmentexecutive presenceteam managementprocess refinementdynamic workforce support