Service Account Manager
InCharge Energy
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Be a single point of contact for strategic customers for all post-sales activities
- Monitor and report on charger status and uptime
- Escalate outstanding issues and ensure service cases are addressed in a timely manner
- Attend meetings with service customers to provide updates
- Generate status reports including KPIs
- Manage planning, alignment, and budgets for Field Service Campaigns
- Interface with third-party manufacturers to resolve cases
- Work with Service Coordinators to ensure maintenance dispatches are completed
- Coordinate with Service teams regarding dispatches and installations
- Maintain strong customer relationships
Requirements
- 3-5+ years of experience in a similar role
- Experience with Salesforce or similar CRM
- Detail-oriented and able to multitask in a fast-paced environment
- Outstanding written and verbal skills
- Strong problem-solving and analytical skills
- Ability to prioritize complex business scenarios
- Passionate about electric transportation and clean energy.
Benefits
- Competitive compensation
- Yearly bonuses
- 401(k) matching contribution
- Health insurance
- Dental and vision insurance
- Cell phone reimbursement
- Generous vacation
- Office meals and snacks
- Team building events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
detail-orientedmultitaskingoutstanding written skillsoutstanding verbal skillsproblem-solvinganalytical skillsability to prioritize