Incentive.me

DevOps Engineer

• Support the maintenance and evolution of environments and services
• Work on monitoring, observability and troubleshooting
• Assist with incident response, troubleshooting, disaster recovery and root cause analysis (RCA)
• Work with CI/CD pipelines and operational automation
• Support the operation of Kubernetes workloads and cloud services
• Collaborate with technical teams to improve reliability, availability and operational efficiency
• Create and maintain technical documentation for environments, processes and changes
• Support security best practices across infrastructure, access controls, pipelines and applications
• Participate in root cause analyses (RCA)

SRE/DevOps Analyst

Data Analyst

• Analyze campaign and incentive program databases to identify patterns, opportunities, deviations, and performance levers.
• Transform data into clear, actionable insights, focusing on commercial performance and sales force behavior.
• Build and evolve dashboards and visualizations in BI tools (Power BI).
• Interpret business indicators and metrics (e.g.: adoption, engagement, performance, conversion, CAV, ROP, etc.) and translate them into practical recommendations.
• Create analytical narratives ("data storytelling") for presentations, executive reports, and client meetings.
• Support internal teams (client services, community, operations, and strategy) with analyses that guide decisions and prioritization.
• Ensure consistency and quality of analyses by validating data and flagging potential inconsistencies.
• Structure recurring reports and analyses to monitor campaigns.
• Attend client meetings when necessary, helping to explain results and answer questions with analytical confidence.
• Document key metrics, assumptions, and interpretations to scale and standardize analyses.

Data Analyst, BI & Insights

Account Executive

• Understand the current landscape and identify customers' pains, needs, and motivations in order to find the best solution;
• Conduct prospecting, negotiation, business development, and relationship management with prospects from industry and large retail chains;
• Manage the sales pipeline (from pre-sales through implementation);
• Update the CRM (HubSpot) in real time; implement and maintain a clear pipeline management process, recording defined activities and exit criteria to guide opportunities from discovery to close;
• Develop commercial proposals with technical and consultative scopes together with the technical team/Sales Engineer (stakeholder mapping, understanding the buying process, designing the project scope, pricing, presenting commercial proposals, building ROI, and closing contracts);
• Prepare and present handover information to ready the teams that will take over the project;
• Identify potential solution gaps during client meetings/visits and report them to the Product Owner (PO) and/or Sales Engineer;
• Report weekly on sales opportunity progress to commercial leadership;
• Participate in training to stay up to date on specifications for new products and service offerings;
• Conduct regular follow-up with potential clients;
• Prepare sales forecast reports;
• Participate in internal meetings (with the sales team and other departments);
• Travel as required (sales trips, client visits, and event participation).

• Define the company's official metrics
• Model entities and business rules in the semantic layer
• Implement and maintain Cube.js (or a similar tool)
• Ensure different consumers use the same definitions
• Design and organize transformations in the data warehouse
• Ensure data quality, traceability, and consistency
• Organize versioning of models and metrics
• Work closely with Engineering and Infrastructure to ensure stability
• Provide metrics through a semantic API
• Prepare datasets for BI
• Support integration of the semantic layer into the product
• Conduct exploratory analyses
• Identify patterns and opportunities
• Experiment with AI applications on structured data
• Support strategic decisions with quantitative analyses

SRE/DevOps Analyst

Data Analyst, BI & Insights

Account Executive

Data Analyst – Data Architecture