Customer Support

• Assisting patients who contact us via phone or digital channels with questions about their healthcare bills in both English and Spanish
• Collaborating with a dedicated team of driven individuals within the Patient Billing Support department
• Providing accurate and professional responses to incoming phone calls or support tickets
• Maintaining organization and promptly addressing all patient inquiries
• Collaborating closely with billing customers to ensure patient profiles are updated accurately
• Identifying customer question trends for potential automation opportunities
• Thinking about product capabilities and customer needs to contribute to product development
• Engaging with the product/engineering team to explore new approaches and workflows

Customer Care Support Agent

Senior Customer Support Specialist