Customer Growth Specialist

In Tandem

Customer Growth Specialist driving family engagement for OurFamilyWizard. Connecting with users via outbound outreach to facilitate account setup and subscription processes.

Posted 6/2/2026contractRemote • Minnesota • 🇺🇸 United StatesJunior💰 $17 - $22 per hourWebsite

About the role

Key responsibilities & impact

You will drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention.
You will help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process with confidence.
You will contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage.
You will maintain consistent outbound volume across calls, emails, and other customer engagement experiments.
You will meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and customer experience.
You will accurately document customer interactions, outcomes, objections, and account updates in internal systems.
You will share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience.
You will support ongoing experimentation by helping test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows.
You will collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey.

Requirements

What you’ll need

1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments
Experience in SaaS, subscription services, or customer engagement roles is a plus
Comfortable handling a high volume of outbound calls daily
Motivated by goals, performance metrics, and measurable impact
Resilient, adaptable, and energized by a fast-paced environment
Highly organized with strong follow-through and attention to detail
Customer-focused and solutions-oriented, especially during sensitive family-related conversations
Curious and collaborative, with an interest in improving processes and testing new approaches
Able to balance persistence with compassion and professionalism

Benefits

Comp & perks

Proven ability to meet or exceed activity and conversion goals
Strong verbal communication and active listening skills
Experience managing customer conversations by phone in a professional environment
Comfort navigating multiple systems and documenting customer interactions accurately
Ability to work independently while staying aligned with team goals
Experience in SaaS, subscription services, or customer engagement roles is a plus
Experience working in sensitive or emotionally nuanced customer situations is a plus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

outbound salescustomer retentioninside salescustomer successcall centerSaaSsubscription servicescustomer engagementperformance metricsaccount management

Soft Skills

motivatedresilientadaptablehighly organizedstrong follow-throughattention to detailcustomer-focusedsolutions-orientedcuriouscollaborative