IMRIS

Controller

• Manage accounts receivable, accounts payable and expense management function, including direct report(s)
• Supervise external audits for consolidated entity, as well as international sales offices
• Supervise tax filings for consolidated entity, as well as international sales offices
• Timely monthly, quarterly and annual internal reporting for the consolidated entity, as well as international sales offices
• Management of treasury activities, including weekly forecasting and all cash flow management activities
• Responsible for the accurate and complete general ledger bookkeeping of subsidiary offices including account reconciliations, reasonability review and posting of journal entries
• Prepare quarterly and annual cash flow and balance sheet forecasts
• Technical accounting adoption expertise
• Lead company operating expense plan and capital expense budgets

Field Engineer

• Perform installation, corrective service, preventative maintenance, and modifications on defined equipment within IMRIS’s Intraoperative Surgical Theatres at customer sites with minimal supervision.
• Perform system installations per equipment specifications, installation protocols, customer configuration, and program schedule to ensure equipment functionality and delivery.
• Perform corrective service on existing customer systems upon customer complaint/product failure.
• Perform proactive maintenance per equipment specifications, customer configuration, and pre-defined schedule to ensure the availability of intraoperative imaging to customers and patients.
• Implement Field Action Plans/product modifications across the defined product line and customer base per protocol and established timeline.
• Create, update, and maintain service calls with customer reported problem, repair details, associated work activities, and part consumption within the IMRIS ERP system.
• Document and process complaint information per defined protocol.
• Complete all service and installation activities consistent with international quality standards.
• Comply with IMRIS’s Quality Management System; follow established procedures and complete required installation and service records for device history retention.
• Perform necessary administrative duties accurately and in full per defined standards.
• Provide field feedback, identify corrective and preventive measures, support process improvements, and implement Service project plans as needed.
• Align with the Service Methods Specialist and other CSE members to solve unique product failures and service issues.
• Support escalated customer situations; align with Service Management, Sales and Clinical Applications to resolve customer dissatisfaction.
• Build and maintain productive working relationships with customers, peers, and business partners.
• Develop, update, and maintain installation and service procedures, tools, and equipment.
• Assist, and/or lead as appropriate, Service activities and projects driven by business, functional, product or customer need both in the office and field settings.
• Manage schedule, time commitment, and deliverables amongst field service responsibilities.
• Support departmental goals and business objectives.
• Required overnight travel for on-site customer service of approximately 60-70%; remaining time to be split between office and home (office) to fulfill job responsibilities as defined above.

Controller

Customer Service Engineer