Training Specialist
Impruvon Health
full-time
Posted on:
Location Type: Hybrid
Location: Baltimore • Massachusetts • United States
Visit company websiteExplore more
Salary
💰 $75,000 - $90,000 per year
About the role
- Deliver comprehensive, role-based training to Impruvon end users to ensure successful adoption and compliant use of the Impruvon platform, including navigation, workflow execution, documentation accuracy, quality metric monitoring, and MAP performance reporting.
- Ensure training reinforces compliance with MAP reporting, documentation accuracy, audit preparedness, and quality incentive requirements.
- Maintain active MAP Trainer certification (or obtain certification within established timeframe).
- Translate MAP regulatory and performance requirements into clear, operational workflows within the Impruvon platform.
- Design structured, role-based training curricula for administrative and staff roles.
- Develop and maintain high-quality training materials, including instructor-led presentations, facilitator guides, end-user documentation, compliance-focused job aids, FAQs, self-service and on-demand training modules.
- Update materials proactively to reflect MAP program updates, regulatory changes, and product enhancements.
- Conduct in-person and virtual training sessions during new provider onboarding, program expansion, and product updates.
- Support providers in integrating MAP requirements into day-to-day documentation and workflow processes.
- Identify adoption gaps and compliance risks in partnership with the Customer Success team.
- Reinforce best practices for data integrity, quality measure tracking, and performance reporting.
- Collaborate with Massachusetts Customer Success Managers to assess provider readiness and training needs, support implementation timelines, and reinforce accountability around MAP performance measures.
- Gather provider feedback to strengthen training effectiveness and usability.
Requirements
- MAP Certified Trainer or willingness to obtain certification upon hire (required).
- Experience designing and delivering training curricula for end users of a healthcare SaaS platform.
- Experience building and maintaining comprehensive training materials (presentations, documentation, FAQs, job aids, self-service resources).
- Experience conducting structured training sessions both in-person and virtually.
- Strong understanding of healthcare documentation standards and compliance-driven workflows.
- Excellent written and verbal communication skills with the ability to translate regulatory requirements into practical guidance.
- Ability to collaborate cross-functionally within a Customer Success organization.
- Ability to travel up to 30% within Massachusetts to support on-site provider training and onboarding.
- Experience working with Massachusetts IDD providers and/or familiarity with EOHHS departments (preferred).
- Experience supporting value-based care initiatives or quality incentive programs (preferred).
Benefits
- Health, dental, and vision insurance
- Flexible PTO and holidays
- Flexible work environment with opportunities for remote work
- Professional development and learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training curricula designtraining material developmentinstructor-led presentationsfacilitator guidesend-user documentationcompliance-focused job aidsself-service training modulesquality measure trackingperformance reporting
Soft Skills
excellent written communicationexcellent verbal communicationcollaborationability to translate regulatory requirementsidentifying adoption gapsreinforcing best practices
Certifications
MAP Trainer certification